Frequent questions
Orders
How can I place an order?
You can order online from our page, adding the products you want to the shopping cart and pressing the Checkout button. Then you choose the payment method and complete your order.
How do I know that my order has been accepted?
Upon completion of your order you will receive an automated email confirming your order. If not, please check spam or contact us.
I have a discount coupon. How can I use it?
Before completing your order, enter the coupon code on the payment method selection page. For any problem contact us at info@ravenpaws.gr
How can I cancel my order?
If you want to cancel an order, please contact us within 3 hours of placing it. After this time your order may have already been processed, so cancellation will not be accepted.
You can send an email to info@ravenpaws.gr with the subject "Cancellation of order", stating the details of your order.
Do I need to create an account to place an order?
It is not necessary to register to make your purchase. But if you create an account, you can save your favorite products as well as take advantage of unique offers and discounts enjoyed by our members.
Can I buy wholesale from you?
Currently, this feature is not available. You can subscribe to our Newsletter to be informed of any change and to learn about our news.
Missions
How can I track the progress of my order?
You can search for your order by entering the shipping code we send you by email on the Courier company website.
Which courier companies do you work with?
The companies we work with vary depending on the region and the weight of your order.
How much is shipping?
Shipping is free for orders over X euros.
For orders under X euros, the shipping costs are as follows:
When will I receive my order?
Orders are shipped by us within X days. The delivery time from the moment they arrive at the courier company is X days.
What areas do you ship to?
We make shipments all over Greece.
Payment methods
What payment methods are available?
- By credit/debit card through Viva Wallet's secure transaction system.
- By deposit to a bank account. Partner banks: VivaWallet, Piraeus, National Bank.
In the case of a bank deposit, the customer must write his name and order number in the explanation and then send us an email with proof of payment to proceed with the order. - Cash on delivery with an additional charge of X euros.
- With Viva Wallet.
Are my transactions safe?
The website uses SSL encryption throughout its use, keeping up with modern security practices.
After choosing the credit card as the payment method
or debit card through Viva Wallet's secure transaction system, you will be taken to Viva Wallet's secure environment to complete the transaction
your. Viva Wallet accepts all credit and debit cards and payment can be made:
-Either through your credit or debit card
in the Viva Wallet environment without creating an account.
-Either using your existing Viva Wallet account or creating one.
After completing the transaction you will receive a confirmation message from Viva Wallet and from us.
Returns / Exchanges
How can I return or exchange one or more products of my order?
To return a product, please email us at info@ravenpaws.gr with your order number to give you your address details and more details on the return process.
- You can return or exchange products of your order within 14 days after their delivery. Weekends and Holidays are counted within 14 days.
- Please ensure that all items are returned in their original packaging, carefully wrapped, clean and unused, intact and with all tags attached. All items must be in perfect condition. Returns that do not meet our policy will not be accepted.
- Proof of retail sale is required to complete your return.
Exchange of non-defective products
In the event of a return of a non-defective product, shipping costs are borne by the customer.
Exchange of defective products
In case the reason for the return is the fault of the company (e.g. mistake or
defective product), then the return cost is borne by our company.
Money return
In the case of a refund, the amount is returned to the customer minus the shipping costs of the product. Once we receive your package, we will examine the product(s) and notify you of your refund within 7 days. Refunds are accepted only upon company approval and the funds are credited to the original payment method.
Products and Sustainability
Handmade Products
Our products are mostly handmade, made by us with a lot of care and passion.
Environmentally friendly raw materials
Ecological consciousness is one of our basic principles and therefore the choice of raw materials for our products is always made with sustainability in mind, aiming for the least impact on the planet.
Cruelty-free Materials
Respect for animals and their protection are issues we take very seriously, which is why no product or raw material we use has been tested on animals.
Ecological Packaging
The choice of packaging, both of the products and of the overall order, is made with an emphasis on sustainability. That's why all our packages are made of 100% environmentally friendly materials.